menu.queues = Queues
module.queues = Queues
queues = Queues
queues.advanced = Advanced
queues.advanced_settings = Advanced Queue Settings
queues.announcement_id = Agent Message
queues.announcement_id.tooltip = A message which will be played to the agent when call is answered, typically to indicate to agents working multiple queues about the source of the call.
queues.announce_frequency = Frequency
queues.announce_frequency.placeholder = Value in seconds
queues.announce_frequency.tooltip = Defines how often to announce the caller's position in the queue, and estimated hold time. You can disable this announcement by setting the value to zero. In a small call center, it is unlikely that the system will be able to make accurate estimates, so callers could find this information frustrating.
queues.announce_holdtime = Announce Hold Time
queues.announce_holdtime.tooltip = Defines whether the estimated hold time should be included in the periodic announcement
queues.announce_position = Announce Position
queues.announce_position.limit = Limit
queues.announce_position.limit.tooltip = The caller will hear their position in the queue only if it is within the limit defined by <b>Announce Position Limit</b>
queues.announce_position.more = More
queues.announce_position.more.tooltip = The caller will hear their position if it is greater than the <b>Position Limit</b>.
queues.announce_position.no = No
queues.announce_position.no.tooltip = Caller's position will not be announced
queues.announce_position.tooltip = Defines whether the caller's position in the queue should be announced. If you have any logic in your system that can promote callers (i.e. high-priority calls get moved to the front of the queue), it is best not to use this option. Callers do not like to hear that they have been moved toward the back of the queue.
queues.announce_position.yes = Yes
queues.announce_position.yes.tooltip = Caller's position will be announced
queues.announce_position_limit = Position Limit
queues.announce_position_limit.placeholder = Number
queues.announce_position_limit.tooltip = Announce the caller's position in the queue only when it is less than this value. Set to zero if you do not want to announce the caller's position in the queue.
queues.announce_round_seconds = Round Seconds
queues.announce_round_seconds.tooltip = If this value is not zero, the number of seconds is announced and rounded to the value defined.
queues.announce_to_first_user = Announce First Caller
queues.announce_to_first_user.tooltip = If enabled, play announcements to the first caller waiting in the queue. This may mean that the announcement is still being played to the caller when the agent attempts to connect to the call, which may delay the time before the agent and the caller can communicate.
queues.announconf = Announcement Settings
queues.answer_announcement = Answer Announcement
queues.answer_announcement.tooltip = The announcement a caller will hear when the call is answered
queues.answer_member_announcement.tooltip = The announcement a caller will hear when this queue agent answers the queue
queues.autofill = Autofill
queues.autofill.tooltip = When set to <b>No</b>, the queue will behave in a serial manner: callers will wait in the queue (even if there is more than one available agent) until the first caller is connected with the agent they were trying to reach.
queues.autopause = Autopause
queues.autopause.all = All
queues.autopause.no = No
queues.autopause.tooltip = <b>Yes</b> enables the automatic pausing of agents who fail to answer a call. <b>No</b> disables this option. Select <b>All</b> to mark the agent as paused in all queues. This parameter can be tricky in a live environment, because if the agent does not know that they have been paused, you could end up with agents waiting for calls but not knowing that they have been paused. Never use this unless you have a way to indicate to agents that they have been paused.
queues.autopause.yes = Yes
queues.description = Description
queues.description.tooltip = Free-text description to identify this queue
queues.destination = Destination
queues.destinations = Destinations
queues.diversions = Allow Diversions
queues.diversions.no = No
queues.diversions.tooltip = Determine whether to execute diversions that are configured for the agent
queues.diversions.yes = Yes
queues.dynamic_agent = Dynamic agent
queues.extension = Code
queues.extension.tooltip = Number to reach this queue
queues.extension_id = Extension
queues.extension_id.tooltip = Agent's Extension
queues.final_dest = Last Destination
queues.final_dest.invalid = Last destination is required and must be valid.
queues.general = General
queues.inherit = Inherit Music on Queue
queues.inherit.tooltip = If set to <b>Yes</b>, music on queue is inherited from the channel. If there is none, will default to music on queue that is set on this dialog.
queues.invalid.already_exists = Invalid Queue number {0}. The number is in use by {1} module.
queues.invalid.announcement = Invalid Announcement. Make sure that Announcement exists.
queues.invalid.ivr = Invalid IVR. Make sure that IVR exists.
queues.invalid.music_group = Invalid Music on Queue. Make sure that Music on Queue exists.
queues.invalid.periodic_announcemnt = Invalid Periodic Announcement. Make sure that Periodic Announcement exists.
queues.invalid.queue_member = Invalid agent. Make sure that the agent exists.
queues.invalid.vip_customers = Invalid VIP Customer. Make sure that the VIP Customer exists.
queues.ivr_id = IVR
queues.ivr_id.tooltip = Allow a caller to enter a single digit and reach an entry within the specified IVR. An appropriate announcement will need to be played to the caller to make them aware of possible options.
queues.joinempty = Join Empty
queues.joinempty.loose = Loose
queues.joinempty.no = No
queues.joinempty.strict = Strict
queues.joinempty.tooltip = Control whether callers are allowed to enter the queue when no agents are available:<br /><br /><b>Yes</b>: Cannot join if all agents are penalty, paused, or invalid.<br /><b>No</b>: Always allow callers to join the queue.<br /><b>Strict</b>: Cannot join if agents are penalty, paused, invalid, or unavailable.<br /><b>Loose</b>: Cannot join only if agents are penalty or invalid (allows joining while agents are paused).
queues.joinempty.yes = Yes
queues.leavewhenempty = Leave when Empty
queues.leavewhenempty.tooltip = Control whether callers are removed from the queue when no agents are available:<br /><br /><b>Yes</b>: Callers leave if all agents are penalty, paused, or invalid.<br /><b>No</b>: Callers remain in the queue regardless of agent status.<br /><b>Strict</b>: Callers leave if agents are penalty, paused, invalid, or unavailable.<br /><b>Loose</b>: Callers leave only if agents are penalty or invalid (allows waiting while agents are paused).queues.maxlen = Maximum Callers
queues.maxlen.placeholder = Value of 0 or higher
queues.maxlen.tooltip = Specifies the maximum number of callers allowed to wait in the queue. A value of zero means an unlimited number of callers are allowed in the queue.
queues.memberdelay = Agent Delay
queues.memberdelay.placeholder = Value in seconds
queues.memberdelay.tooltip = Used if you want a delay prior to the caller and agent being connected to each other
queues.members = Agents
queues.member_settings = Agents Settings
queues.min_announce_frequency = Minimum Frequency
queues.min_announce_frequency.placeholder = Value in seconds
queues.min_announce_frequency.tooltip = Specifies the minimum amount of time that must pass before announcing the caller's position in the queue again. This is used when the caller's position may change frequently, to prevent the caller hearing multiple updates in a short period of time.
queues.mod_dest = Destination Module
queues.monitor-format = Recording Format
queues.monitor-format.disabled = Disabled
queues.monitor-format.tooltip = Specifies the file format to use when recording. If the "disabled" option is selected, the recording of the queue is not performed.
queues.music_on_queue = Music on Queue
queues.music_on_queue.tooltip = Specifies which music will be played for this call queue.
queues.no_source_relations = No sources for this queue
queues.penaltymemberslimit = Penalty Limit
queues.penaltymemberslimit.placeholder = Zero, or greater
queues.penaltymemberslimit.tooltip = A limit can be set to disregard penalty settings when the queue has too few agents. No penalty will be weighed in if there are only X (or fewer) queue agents.
queues.penalty = Penalty
queues.penalty.tooltip = Penalize agents in order to lower their preference for being called when there are callers waiting in the queue
queues.periodic_announcements = Periodic Announcements
queues.periodic_announcement_id = Announcement
queues.periodic_announcement_id.tooltip = Announcement to indicate current state of the queue. The default message is <b>All agents are currently busy. Please wait and your call will be answered by the next available agent.</b>
queues.periodic_announce_frequency1.tooltip = Indicates how often to make periodic announcements to the caller. Bear in mind that playing a message to callers too often will tend to upset them, so give some thought to:
queues.periodic_announce_frequency2.tooltip = a) keeping this message short
queues.periodic_announce_frequency3.tooltip = b) not playing it too frequently
queues.periodic_announce_frequency4.tooltip = c) Pleasant music may be preferrable to endlessly repeated apologies or advertising
queues.periodic_announce_frequency = Frequency
queues.periodic_announce_frequency.placeholder = Value in seconds
queues.position_annoucements = Position Announcements
queues.prefix = CID Name Prefix
queues.prefix.invalid = Please write a valid CID Name Prefix. underscore, dash and alphanumeric values are allowed
queues.prefix.tooltip = Prefix to prepend to CID Name. Can be used to indicate to the agents which queue the call comes from
queues.queue_timeout = Queue Timeout
queues.queue_timeout.placeholder = Value in seconds
queues.queue_timeout.tooltip = Will cause the queue to fail after the specified number of seconds
queues.queue_vip_list_id = VIP Customers
queues.queue_vip_list_id.tooltip = List of VIP Customers, who will have higher priority in the queue
queues.relation_queue = Queue {0}
queues.relations = Relations
queues.relations_select_queue = Select a Queue to see its relations
queues.relative_periodic_announce = Relative Announcement
queues.relative_periodic_announce.tooltip = If set to yes, the <b>Frequency</b> timer will start when the announcement has finished playing, rather than when the announcement was started
queues.retry = Retry
queues.retry.placeholder = Value in seconds
queues.retry.tooltip = Specifies the number of seconds to wait before attempting to reach the next available agent, if the timeout value is exhausted while attempting to reach an agent
queues.ringinuse = Ring Busy Agents
queues.ringinuse.tooltip = If set to <b>Yes</b>, calls will be sent to agents even when are busy
queues.seconds =
	[one] One Second
	[other] {0} Seconds
queues.servicelevel = Service Level
queues.servicelevel.placeholder = Value in seconds
queues.servicelevel.tooltip = Used in statistics to determine the target service level of the queue. Calls should be answered within this time frame.
queues.sources = Sources
queues.static_agent = Static agent
queues.strategy = Strategy
queues.strategy.fewestcalls = Fewest Calls
queues.strategy.fewestcalls.tooltip = Ring the agent with fewest completed calls from this queue
queues.strategy.leastrecent = Least Recent
queues.strategy.leastrecent.tooltip = Ring agent which was least recently hung up by this queue
queues.strategy.linear = Linear
queues.strategy.linear.tooltip = Rings agent in the order specified for the queue. Dynamic agents will be rung in the order in which they joined the queue.
queues.strategy.random = Random
queues.strategy.random.tooltip = Ring random agent
queues.strategy.ringall = Ring All
queues.strategy.ringall.tooltip = Ring all available agents until one answers
queues.strategy.rrmemory = Round Robin Memory
queues.strategy.rrmemory.tooltip = Round robin with memory, remember where we left off last ring pass.
queues.strategy.rrordered = Round Robin Ordered
queues.strategy.rrordered.tooltip = Same as Round Robin Memory, except the agent order is preserved
queues.strategy.tooltip = Define the strategy to ring this queue
queues.strategy.wrandom = Weight Random
queues.strategy.wrandom.tooltip = Rings random agent, but uses the agent's penalty as a weight when calculating their metric
queues.timeoutpriority = Timeout Priority
queues.timeoutpriority.app = App
queues.timeoutpriority.conf = Conf
queues.timeoutpriority.tooltip = Control the priority of the two possible timeout options specified for a queue. The queue application has a timeout value that can be specified to control the absolute time a caller can be in the queue. The timeout value in queues.conf controls the amount of time (along with retry) to ring a agent for. Sometime these values conflict, so you can control which value takes precedence.
queues.timeoutrestart = Timeout Restart
queues.timeoutrestart.tooltip = If set to yes, resets the timeout for an agent to answer if either a BUSY or CONGESTION status is received. This can be useful if the agent is allowed to reject or cancel a call.
queues.timeout = Agent Timeout
queues.timeout.placeholder = Value in seconds
queues.timeout.tooltip = Specifies the number of seconds to ring an agent
queues.type = Type
queues.type.dynamic = Dynamic
queues.type.static = Static
queues.type.tooltip = Determine if the agent will be dynamic or static
queues.weight = Queue Weight
queues.weight.placeholder = Value of 0 or higher
queues.weight.tooltip = Defines the weight of a queue. A queue with a higher weight will get first priority when agents are associated with multiple queues. Keep in mind that if you have a very busy queue with a high weight, callers in a lower-weigh queue might never get answered.
queues.wrapuptime = Wrap-up-time
queues.wrapuptime.placeholder = Value in seconds
queues.wrapuptime.tooltip = The number of seconds to keep an agent unavailable in a queue after completing a call. This time allows an agent to finish any post call processing they may need to handle before they are presented with the next call.
destination_type.queue = Queue
queues.last_destination_source = {0} - Last Destination
queues.agent_destination_source = {0} - Agent
queues.infinite_loop = To avoid potential infinite loop, <b>Join Empty</b> option must be set to '<b>yes</b>' if the last destination of this queue points to itself.
queues.alert-info = Alert Info
queues.alert-info.tooltip = Optional SIP Alert-Info header content, can be used trigger specific device features such as customized ringtones.
queues.custom_settings = Custom Settings
queues.custom = Custom
queues.name = Name
queues.value = Value
queues.extension.invalid = Code is required, must be valid and unique.
queues.description.invalid = Description is required and must be unique.
queue_member.queue_id.invalid = Agent queue is required and must be valid.
queue_member.extension_id.invalid = Agent extension is required and must be valid.
queue_member.penalty.invalid = Agent penalty must be greater than or equal to zero.
queue_member.type.invalid = Agent type must be either "static" or "dynamic".
queue_member.answer_announcement_id.invalid = Agent answer announcement must be valid or empty.
queues.agent_login = Allow Any Agent to Log In
queues.agent_login.tooltip = Setting this field to Yes will enable any agent to log in to this queue, even if not specified on agents list. Note: Only agents that are specified on agents list will log in to this queue using Queue Login/Logout (to all queues).
queues.dial_profile_id = Dial Profile
queues.dial_profile_id.invalid = Dial profile must be valid or empty.
queues.dial_profile_id.tooltip = Profile with the dial options to use when this queue is dialed.
queues.agent_shift_duration = Auto Logout Timeout
queues.agent_shift_duration.placeholder = HH:MM
queues.agent_shift_duration.tooltip = Define the agent shift duration in HH:MM format. After this time, agents with Auto Logout enabled will be automatically logged out from the queue.
queues.agent_shift_duration.invalid_format = Auto Logout agent time must be in HH:MM format (00:01-23:59)
queues.auto_logout = Auto Logout
queues.auto_logout.no = No
queues.auto_logout.yes = Yes
queues.auto_logout.tooltip = If enabled, the agent will be automatically logged out after the Agent Shift Duration time. Only available for dynamic agents.
queues.notes = Notes
queues.notes.tooltip = Any notes that you want to associate with this queue. This is a free-text field (used by Virtual Agents).
queues.virtual_agent_fields_required = This queue is used by {0} and requires at least one of the following fields to be filled: Notes or Departments.
queues.departments = Departments
queues.departments.tooltip = Departments associated with this queue (used by Virtual Agents).